Player Privacy Policy

This Privacy Policy explains how we collect, use and protect the personal information you provide when you create an account, make payments, play games or use our site. We take your privacy seriously and set out below the types of information we process, how we use it, who we may share it with and the rights you have in relation to your data.

Types of data we collect

Personal data

We collect personal data you provide during registration and account management, including name, date of birth, address, email, telephone number and identity documents where required for verification. We also process account credentials such as username and password.

Technical data

Technical data includes your IP address, device and browser details, operating system, language settings and usage information. This helps us deliver the service, detect fraud and improve site performance.

Transactional data

We record transactional details such as deposits, withdrawals, payment method identifiers, currency, transaction amounts and timestamps, plus records of bets, game activity and promotional activity linked to your account.

How we use your information

We use personal and technical data to operate and manage your account, process payments, verify identity, prevent fraud and comply with legal obligations. Transactional and activity data is used to administer payments, resolve disputes and provide customer support. We may also use aggregated, anonymised data for analytics and service improvement.

Data protection practices

We implement appropriate technical and organisational measures to protect your data, including encryption in transit and at rest, access controls, monitoring and staff training. Access to personal data is limited to authorised personnel and service providers who need it to perform their duties. No system is completely secure, but we regularly review our safeguards.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, enable secure log-in, measure site performance and personalise content. Some cookies are essential for site operation; others are optional and used for analytics and marketing. You can manage cookie settings through your browser or the cookie controls on our site.

Information sharing and third parties

We may share your information with third-party service providers that support our operations, such as payment processors, identity verification and fraud-prevention vendors, hosting providers and customer support platforms. We may also disclose data when required by law or to protect our rights. Third parties will only receive the personal data necessary to perform their services and are contractually required to protect it.

Your rights

You have rights in relation to your personal data, including the right to access the information we hold about you, request correction of inaccurate data, request deletion where applicable and object to or restrict processing in certain circumstances. You can also withdraw consent where processing is based on consent. To exercise your rights, contact our support team via [email protected]. We will respond in line with applicable law.

Access, correction and deletion

If you wish to access, correct or delete your personal data, please log into your account or contact us. We will verify your identity before responding and will explain any restrictions on deletion, for example where we are required to retain records for legal or regulatory reasons.

Policy updates

We may update this Privacy Policy from time to time. When we make material changes we will publish the revised policy on this page and, where appropriate, notify you through the account or by other contact methods. Please check this page regularly for the latest version.