Our support team is here to help with questions, account-related issues, technical concerns or general feedback. Contact us by email, phone or live chat and we’ll respond promptly. For verification or payments queries, please have your account ID and recent transaction details ready. We can assist with deposits, withdrawals, bonus enquiries, responsible gambling tools and account security. If you need help, reach out and our team will guide you through the next steps.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (24/7 support; response within 4 hours for urgent account issues) |
| General Enquiries | [email protected] (business hours Mon-Fri; response within 48 hours; product and site enquiries) |
| Affiliate Enquiries | [email protected] (partner team, onboarding and commission queries) |
| Phone | +44 20 7946 0321 (Mon-Fri 09:00-18:00; identity and payments support) |
| Working Hours | Mon-Fri, 09:00-18:00 (live chat availability may vary) |
Email Support
Email is the preferred way to contact support about detailed requests, account issues, or anything that needs an explanation or supporting documents. Use a clear subject line so your request reaches the right team, and include up-to-date contact details in your message. This helps support follow up if needed and avoids delays caused by missing information.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day; simple requests may receive a reply the same day. Complex cases - such as account verification or payment investigations - can take longer depending on their nature and the checks required. If you need faster help, include relevant account details to speed up the process.
Feedback
Have feedback, a suggestion, or an idea for improving the website? We’d like to hear from you. Share your thoughts with our team, including what works well and what could be clearer or easier to use. We review all feedback carefully and use it to help improve the service and make the experience more useful for players.